Class Format: Live Webinar (recorded presentation available at a later date)
Class Length: 1 hour

• IA - 0.25 CEU
• NJ - Pending
• NC Course #12859 - 1 Business CEU
• ORLCB - Pending
• QWEL - 0.25 CEU
• FNGLA - 0.25 CEU

Instructor: Scott Knowles

After working with green industry contractors since the late 70s, it became clear those who know how to effectively communicate with their staff and customers are more successful. Most people think little about how they communicate, assuming what they are saying is understood. Unfortunately, they are sadly mistaken. This session covers how people comprehend what they hear and how to improve your delivery.